by Delaney Consulting | Aug 23, 2022 | Customer Service, Managing, Merchandising, Operations
If you read your fair share of retail blog posts, you know they all start out the same: post-covid, professional shoppers, omnichannel shopping, new shopper expectations, supply chain…all of the buzz words. In this post, I want to focus on how Space Planning... 
by Delaney Consulting | Mar 26, 2021 | Communication, Customer Service, Marketing, Merchandising, News
We were honored to be asked to participate in the PodiumHQ Retail Connect Leadership Summit on March 25, 2021. Founder & President, Flora Delaney was interviewed by Dan Berthiaume. The virtual Q&A session was recorded (see below) if you care to watch. Or the... 
by Delaney Consulting | Oct 27, 2020 | Customer Service, Marketing, Merchandising
Style parties, direct mail catalogs and dressing-room-to-go are just a few survival tactics for women’s fashion. While talking with a retail futurist for Walmart in September she predicted a lot of outcomes. People will change where they live, home anything... by Delaney Consulting | Sep 14, 2020 | Customer Service
Stores can regain some of 2020’s losses in a Covid Christmas selling season. They just need to focus more than ever on their store associates. Because friendly, knowledgeable, caring staff can beat an internet shopping cart. Now is the time to focus on providing... 
by Delaney Consulting | Jun 17, 2020 | Customer Service, Merchandising, Operations
The following is a lightly edited transcription from the May 14, 2020 live interview with Flora Delaney and Third Haus founders, Chris Walton and Anne Mezzenga. The full video interview is available here. Do you want to put a shirt on over your head if someone just... 
by Delaney Consulting | Apr 10, 2020 | Communication, Customer Service, Managing, Marketing
A book store is in the fine situation of communicating with customers and prospects about the advantages of the situation: time to read and to spend quality time with the family or yourself. How bookstores can weather Covid 19, is to lean into e-commerce. More than...