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    Survival Tactics for Women’s Fashion

    Survival Tactics for Women’s Fashion

    by Delaney Consulting | Oct 27, 2020 | Customer Service, Marketing, Merchandising

    Style parties, direct mail catalogs and dressing-room-to-go are just a few survival tactics for women’s fashion. While talking with a retail futurist for Walmart in September she predicted a lot of outcomes. People will change where they live, home anything...
    Survival Tactics for Women’s Fashion

    How Stores Win A Covid Christmas Season

    by Delaney Consulting | Sep 14, 2020 | Customer Service

    Stores can regain some of 2020’s losses in a Covid Christmas selling season. They just need to focus more than ever on their store associates. Because friendly, knowledgeable, caring staff can beat an internet shopping cart. Now is the time to focus on providing...
    Covid and Fitting Rooms – An Interview

    Covid and Fitting Rooms – An Interview

    by Delaney Consulting | Jun 17, 2020 | Customer Service, Merchandising, Operations

    The following is a lightly edited transcription from the May 14, 2020 live interview with Flora Delaney and Third Haus founders, Chris Walton and Anne Mezzenga. The full video interview is available here. Do you want to put a shirt on over your head if someone just...
    How Bookstores Can Weather Covid 19

    How Bookstores Can Weather Covid 19

    by Delaney Consulting | Apr 10, 2020 | Communication, Customer Service, Managing, Marketing

    A book store is in the fine situation of communicating with customers and prospects about the advantages of the situation: time to read and to spend quality time with the family or yourself.  How bookstores can weather Covid 19, is to lean into e-commerce. More than...
    Creating A Successful Spa or Salon Sales Event

    Creating A Successful Spa or Salon Sales Event

    by Delaney Consulting | May 10, 2019 | Customer Service, Managing, Marketing, Merchandising

    A spa or salon sales event should be fun and profitable. Here is what to do to make your event a success for your customers and your bottom line.    Balance the products you sell at the event   When hosting a spa or salon sales event, consider a mix of...
    Customer Service: First Among Equals

    Customer Service: First Among Equals

    by Delaney Consulting | Mar 14, 2019 | Customer Service

    While all 7 Timeless Principles are critical, Customer Service may be the one that is the most fundamental requirement for a retailer’s longevity. Previously, I had written that “for retailers who struggle, customer service is almost always below...
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    Flora Delaney is a retail business expert with over 20 years of multi-channel, cross-functional experience. She and her team have consistently delivered strategic projects through merchandising insight, change leadership, process design, team mentorship, and IT partnership.