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    Customer Service & the Lost Art of Conversation

    Customer Service & the Lost Art of Conversation

    by Delaney Consulting | Jan 10, 2023 | Customer Service, Operations

    Is a focus on omnichannel retailing taking away focus from Customer Service and the Lost Art of Conversation? While I will be at NRF next week to be dazzled with technology and retail innovation, I see a troubling trend in shopper experiences in our stores. In...
    How Space Planning Can React to the Competing Role of the Shelf

    How Space Planning Can React to the Competing Role of the Shelf

    by Delaney Consulting | Aug 23, 2022 | Customer Service, Managing, Merchandising, Operations

    If you read your fair share of retail blog posts, you know they all start out the same: post-covid, professional shoppers, omnichannel shopping, new shopper expectations, supply chain…all of the buzz words.  In this post, I want to focus on how Space Planning...
    Buy Online Pick Up In Store – BOPIS  – Chain Store Age Recap

    Buy Online Pick Up In Store – BOPIS – Chain Store Age Recap

    by Delaney Consulting | Mar 26, 2021 | Communication, Customer Service, Marketing, Merchandising, News

    We were honored to be asked to participate in the PodiumHQ Retail Connect Leadership Summit on March 25, 2021. Founder & President, Flora Delaney was interviewed by Dan Berthiaume. The virtual Q&A session was recorded (see below) if you care to watch. Or the...
    Survival Tactics for Women’s Fashion

    Survival Tactics for Women’s Fashion

    by Delaney Consulting | Oct 27, 2020 | Customer Service, Marketing, Merchandising

    Style parties, direct mail catalogs and dressing-room-to-go are just a few survival tactics for women’s fashion. While talking with a retail futurist for Walmart in September she predicted a lot of outcomes. People will change where they live, home anything...
    Survival Tactics for Women’s Fashion

    How Stores Win A Covid Christmas Season

    by Delaney Consulting | Sep 14, 2020 | Customer Service

    Stores can regain some of 2020’s losses in a Covid Christmas selling season. They just need to focus more than ever on their store associates. Because friendly, knowledgeable, caring staff can beat an internet shopping cart. Now is the time to focus on providing...
    Covid and Fitting Rooms – An Interview

    Covid and Fitting Rooms – An Interview

    by Delaney Consulting | Jun 17, 2020 | Customer Service, Merchandising, Operations

    The following is a lightly edited transcription from the May 14, 2020 live interview with Flora Delaney and Third Haus founders, Chris Walton and Anne Mezzenga. The full video interview is available here. Do you want to put a shirt on over your head if someone just...
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    • Customer Service & the Lost Art of Conversation
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    • The 5 Roles of Retail Signs

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    Flora Delaney is a retail business expert with over 20 years of multi-channel, cross-functional experience. She and her team have consistently delivered strategic projects through merchandising insight, change leadership, process design, team mentorship, and IT partnership.