by Delaney Consulting | Apr 10, 2020 | Communication, Customer Service, Managing, Marketing
A book store is in the fine situation of communicating with customers and prospects about the advantages of the situation: time to read and to spend quality time with the family or yourself. How bookstores can weather Covid 19, is to lean into e-commerce. More than...
by Delaney Consulting | May 10, 2019 | Customer Service, Managing, Marketing, Merchandising
A spa or salon sales event should be fun and profitable. Here is what to do to make your event a success for your customers and your bottom line. Balance the products you sell at the event When hosting a spa or salon sales event, consider a mix of...
by Delaney Consulting | Mar 14, 2019 | Customer Service
While all 7 Timeless Principles are critical, Customer Service may be the one that is the most fundamental requirement for a retailer’s longevity. Previously, I had written that “for retailers who struggle, customer service is almost always below...
by Delaney Consulting | Mar 6, 2019 | book, Customer Service, Managing, Marketing, Merchandising, Operations, Pricing, Strategy
There are the 7 timeless principles of retail. True for e-commerce sites and brick and mortar. True for the company trying to align 18,000 workers in the stores or the manager trying to get Sally to show up for her shift on time…It doesn’t matter if you put the...
by Delaney Consulting | May 18, 2018 | Customer Service, Merchandising, Operations, Strategy
Call it curbside delivery or Click & Collect, every grocer in America is looking for the capital to remodel its stores to build a staging area to support customers who want the convenience of ordering on line to pick up at the store. “a significant reduction...
by Delaney Consulting | May 21, 2015 | Communication, Customer Service, Marketing
For a small business or retail store, “listening to customers” happens everyday. But as explored in the post “2 Reasons Why Store Managers Don’t Hear Their Customers” it may not be accurate. Truth is, there is real value in giving your customers multiple channels to...
