by Delaney Consulting | Dec 8, 2020 | Managing
There you are creating the future and someone wants to question you about a detail so minor you wonder if they belong in the same room. This is a common complaint for most Big Picture people. Try as you might to move your organization ahead, initiatives stall as they... 
by Delaney Consulting | Dec 8, 2020 | Managing
If you are a person who sweats the details, you have probably heard people tell you to “see the Big Picture.” That can be tough when you know that the devil is in the details. It’s the details that can trip up a company. And for every strategic... 
by Delaney Consulting | Nov 9, 2020 | Managing, Operations, Strategy
As a former retail technology implementation consultant, I know at least 4 retail technology secrets that your providers don’t want you to know. At least, not during the purchasing phase of your project. In a new covid environment, retailers are inundated with... 
by Delaney Consulting | Oct 14, 2020 | Managing, Merchandising, Operations
“My planogrammers can’t merchandise. Can you teach them about visual merchandising? They make planograms that don’t meet shoppers’ needs.” I hear it from nearly every retailer. Problem #1: You hire planogrammers instead of growing them... 
by Delaney Consulting | May 28, 2020 | Communication, Managing
It’s one of 2020’s buzz words, but collaboration in retail isn’t new. Remember your first roller coaster? (By the way, this analogy works best if you like roller coasters.) It was scary being pulled to the top of the first... 
by Delaney Consulting | Apr 10, 2020 | Communication, Customer Service, Managing, Marketing
A book store is in the fine situation of communicating with customers and prospects about the advantages of the situation: time to read and to spend quality time with the family or yourself. How bookstores can weather Covid 19, is to lean into e-commerce. More than... 