by Delaney Consulting | May 28, 2020 | Communication, Managing
It’s one of 2020’s buzz words, but collaboration in retail isn’t new. Remember your first roller coaster? (By the way, this analogy works best if you like roller coasters.) It was scary being pulled to the top of the first...
by Delaney Consulting | Apr 10, 2020 | Communication, Customer Service, Managing, Marketing
A book store is in the fine situation of communicating with customers and prospects about the advantages of the situation: time to read and to spend quality time with the family or yourself. How bookstores can weather Covid 19, is to lean into e-commerce. More than...
by Delaney Consulting | Feb 24, 2020 | Managing
Welcoming a new hire with their own company swag and office necessities can set the right tone for a nervous worker on their first day of work. It is a great way to pump up company culture. No matter your budget, you can select some of these ideas to make someone feel...
by Delaney Consulting | Dec 4, 2019 | Managing Projects
I recently read “RIP, RFP — This Is Not Your 1990s Vendor Selection Process” by Elaine Hutton, on the Forrester blog. First of all, she nailed it if you are doing RFP’s the old-fashioned way – meaning months and months to gather, process, score, evaluate and...
by Delaney Consulting | Aug 7, 2019 | Communication, Managing
We stood in a circle. Would-be executives who had been sent to an expensive executive-molding “experience.” Our companies spent tens of thousands of dollars hoping that we would become self-aware. Banks, manufacturers, retailers and pharmaceutical companies sent their...
by Delaney Consulting | Jun 21, 2019 | Managing, Operations
As a manager, you might think you are doing your job well when you delegate a task to an employee. Surely your staff member feels trusted and empowered when you ask them to take on an important assignment, right? Hang on. When you ask a team member to take...
