The Best Retail Problem

The Best Retail Problem

Last week, I outlined ways to evaluate expense reductions against a retail strategy when tough cuts need to be made. Let’s look at the other side where sales are above budget and there is the opportunity to purchase more than expected.  Again, there has to be the same...
How to Delegate

How to Delegate

Let employees know the outcome you expect and why it is important.  There is nothing more demoralizing than being given a task with no sense for why it matters.  Many managers spoon-feed projects instead of giving employees the perspective of the work they are doing. ...
When to Delegate

When to Delegate

Delegating begins for an employee the first day on the job. Show them how to clock in, check the opening checklist for tasks to complete, demonstrate how to complete the tasks and then explain that you expect them to complete the same steps the next day.  Review their...
What to Delegate

What to Delegate

Great managers know how to focus on what is important.  They stay focused, not just busy.  I like to advise mangers struggling with delegation to use this simple 2X2 grid to map out their TO-DO list.  Items that are in the upper right quadrant should get a manager’s...