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    The Truth About Your Personal Brand

    The Truth About Your Personal Brand

    by Delaney Consulting | May 10, 2021 | Communication, Marketing

    What the experts will tell you about your Personal Brand I recently listened to a branding expert address college students about creating their personal brand. His central argument was sound. Know you you are. Know what value you bring. And know how to communicate...
    Be Their Manager – Not Their Mommy

    Be Their Manager – Not Their Mommy

    by Delaney Consulting | Apr 20, 2021 | Communication, Managing

    Stop me if you’ve heard this before. A manager hears frustration from her team. Another group is not delivering on time. Or vendor communication is confusing. Or deadlines are shifting. Really any of the many troubles that constitute the day-to-day life of any...
    Buy Online Pick Up In Store – BOPIS  – Chain Store Age Recap

    Buy Online Pick Up In Store – BOPIS – Chain Store Age Recap

    by Delaney Consulting | Mar 26, 2021 | Communication, Customer Service, Marketing, Merchandising, News

    We were honored to be asked to participate in the PodiumHQ Retail Connect Leadership Summit on March 25, 2021. Founder & President, Flora Delaney was interviewed by Dan Berthiaume. The virtual Q&A session was recorded (see below) if you care to watch. Or the...
    Collaboration in Retail Isn’t New

    Collaboration in Retail Isn’t New

    by Delaney Consulting | May 28, 2020 | Communication, Managing

    It’s one of 2020’s buzz words, but collaboration in retail isn’t new. Remember your first roller coaster? (By the way, this analogy works best if you like roller coasters.)  It was scary being pulled to the top of the first...
    How Bookstores Can Weather Covid 19

    How Bookstores Can Weather Covid 19

    by Delaney Consulting | Apr 10, 2020 | Communication, Customer Service, Managing, Marketing

    A book store is in the fine situation of communicating with customers and prospects about the advantages of the situation: time to read and to spend quality time with the family or yourself.  How bookstores can weather Covid 19, is to lean into e-commerce. More than...
    11 Apps Every Consultant Needs

    11 Apps Every Consultant Needs

    by Delaney Consulting | Oct 29, 2019 | Communication, Operations

    Today, I share the  secrets of being a successful consultant with 11 Apps Every Consultant Needs.  In earlier posts, I helped readers estimate their readiness in Will You Succeed As A Retail Consultant and 5 Steps in One Week To Transition to Independent...
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    • Can Retailers Over-Optimize?
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    • Customer Service & the Lost Art of Conversation

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    Flora Delaney is a retail business expert with over 20 years of multi-channel, cross-functional experience. She and her team have consistently delivered strategic projects through merchandising insight, change leadership, process design, team mentorship, and IT partnership.