by Delaney Consulting | May 3, 2013 | Communication, Managing, Managing Projects
Let employees know the outcome you expect and why it is important. There is nothing more demoralizing than being given a task with no sense for why it matters. Many managers spoon-feed projects instead of giving employees the perspective of the work they are doing. ...
by Delaney Consulting | Apr 30, 2013 | Communication, Managing, Managing Projects
Delegating begins for an employee the first day on the job. Show them how to clock in, check the opening checklist for tasks to complete, demonstrate how to complete the tasks and then explain that you expect them to complete the same steps the next day. Review their...
by Delaney Consulting | Apr 26, 2013 | Communication, Managing, Managing Projects
Great managers know how to focus on what is important. They stay focused, not just busy. I like to advise mangers struggling with delegation to use this simple 2X2 grid to map out their TO-DO list. Items that are in the upper right quadrant should get a manager’s...
by Delaney Consulting | Apr 10, 2013 | Communication, Marketing, Merchandising
It is difficult ensuring that marketing communication is shared with everyone so that they know what messages are happening outside the store and how they are supposed to support those messages within their role. The wrong time for store associates to find out about...
by Delaney Consulting | Mar 29, 2013 | Communication, Managing, Operations
The advantage to creating opening, closing, weekly and monthly checklists is that you can use them as tools for helping you manage your staff well. They become the basis of training. You can “certify” employees on each step on the checklist as they move from...
by Delaney Consulting | Apr 27, 2012 | Communication, Managing, Managing Projects
I’ll make this short: The greatest issue I see in EVERY CLIENT I work with is Executive Prioritization. The Challenge: Executives that want 100 things* when their resources can only deliver 50. What they get: 100 things done 50%. What they should demand: 50...
