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    Covid and Holiday Promotions – An Interview

    Covid and Holiday Promotions – An Interview

    by Delaney Consulting | Jun 19, 2020 | Marketing, Merchandising, News, Operations

    The following is a lightly edited transcription from the May 14, 2020 live interview with Flora Delaney and Third Haus founders, Chris Walton and Anne Mezzenga. The full video interview is available here. I can’t have my customers socially distanced when I have 6’ x...
    Covid and Fitting Rooms – An Interview

    Covid and Fitting Rooms – An Interview

    by Delaney Consulting | Jun 17, 2020 | Customer Service, Merchandising, Operations

    The following is a lightly edited transcription from the May 14, 2020 live interview with Flora Delaney and Third Haus founders, Chris Walton and Anne Mezzenga. The full video interview is available here. Do you want to put a shirt on over your head if someone just...
    Flavor Trend Insights – FREE download

    Flavor Trend Insights – FREE download

    by Delaney Consulting | Jun 11, 2020 | Merchandising

    Retailers can miss key flavor trend insights unless they systematically track flavor and scent trends. Most merchants struggle to forecast emerging customer flavor trends. They have the information. But it is locked inside unhelpful data fields. Like “Item...
    2 Reasons Regional US Grocers Thrive

    2 Reasons Regional US Grocers Thrive

    by Delaney Consulting | Aug 28, 2019 | Marketing, Merchandising, Operations, Strategy

    How do the regional US grocers continue to dominate their markets? Amazon, Walmart, Costco, Whole Foods, Trader Joes, Aldi and Target use a national grocery strategy. How do the “HEB / Publix / Wegmans / Byerlys” chains continue to thrive? How do they build such deep...
    Creating A Successful Spa or Salon Sales Event

    Creating A Successful Spa or Salon Sales Event

    by Delaney Consulting | May 10, 2019 | Customer Service, Managing, Marketing, Merchandising

    A spa or salon sales event should be fun and profitable. Here is what to do to make your event a success for your customers and your bottom line.    Balance the products you sell at the event   When hosting a spa or salon sales event, consider a mix of...
    The 7 Timeless Principles of Retail

    The 7 Timeless Principles of Retail

    by Delaney Consulting | Mar 6, 2019 | book, Customer Service, Managing, Marketing, Merchandising, Operations, Pricing, Strategy

    There are the 7 timeless principles of retail. True for e-commerce sites and brick and mortar. True for the company trying to align 18,000 workers in the stores. Or the manager trying to get Sally to show up for her shift on time…It doesn’t matter if you put the key...
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    Flora Delaney is a retail business expert with over 20 years of multi-channel, cross-functional experience. She and her team have consistently delivered strategic projects through merchandising insight, change leadership, process design, team mentorship, and IT partnership.