by Delaney Consulting | Jun 13, 2019 | Managing, Operations, Strategy
In the business world, independent retailers are often seen as not “really” a business. Vendors and technology solutions focus on the big players. Small retailers who deliver every day know that is not true. That is why retailers building for the long term bring on a... 
by Delaney Consulting | Mar 6, 2019 | book, Customer Service, Managing, Marketing, Merchandising, Operations, Pricing, Strategy
There are the 7 timeless principles of retail. True for e-commerce sites and brick and mortar. True for the company trying to align 18,000 workers in the stores or the manager trying to get Sally to show up for her shift on time…It doesn’t matter if you put the... 
by Delaney Consulting | Aug 8, 2018 | Marketing, Merchandising, Strategy
If your store hasn’t changed in a decade, it needs an update. A fresh store front and key interior changes can improve store awareness and increase foot traffic. There are many ways to improve your store image. Consider the exterior, interior and digital image your... 
by Delaney Consulting | May 18, 2018 | Customer Service, Merchandising, Operations, Strategy
Call it curbside delivery or Click & Collect, every grocer in America is looking for the capital to remodel its stores to build a staging area to support customers who want the convenience of ordering on line to pick up at the store. “a significant reduction... 
by Delaney Consulting | Jan 31, 2014 | Operations, Strategy
Even the best retailers can find themselves in a cash crunch. Cash flow is the single biggest issue retailers face. Profitable companies can find themselves without access to liquid cash. As a retailer, getting your hands on cash and keeping cash flow moving through... 
by Delaney Consulting | Jul 30, 2013 | Pricing, Strategy
In our competitive market, Pricing is a common focus for both retailers and for customers. Most shops proudly state that their products offer the same quality for a lower price than the competition. While this may be true, a pure price focus is a dangerous... 