by Delaney Consulting | Aug 28, 2019 | Marketing, Merchandising, Operations, Strategy
How do the regional US grocers continue to dominate their markets? Amazon, Walmart, Costco, Whole Foods, Trader Joes, Aldi and Target use a national grocery strategy. How do the “HEB / Publix / Wegmans / Byerlys” chains continue to thrive? How do they build such deep... 
by Delaney Consulting | Jun 13, 2019 | Managing, Operations, Strategy
In the business world, independent retailers are often seen as not “really” a business. Vendors and technology solutions focus on the big players. Small retailers who deliver every day know that is not true. That is why retailers building for the long term bring on a... 
by Delaney Consulting | Mar 6, 2019 | book, Customer Service, Managing, Marketing, Merchandising, Operations, Pricing, Strategy
There are the 7 timeless principles of retail. True for e-commerce sites and brick and mortar. True for the company trying to align 18,000 workers in the stores. Or the manager trying to get Sally to show up for her shift on time…It doesn’t matter if you put the key... 
by Delaney Consulting | May 18, 2018 | Customer Service, Merchandising, Operations, Strategy
Call it curbside delivery or Click & Collect, every grocer in America is looking for the capital to remodel its stores to build a staging area to support customers who want the convenience of ordering on line to pick up at the store. “a significant reduction... 
by Delaney Consulting | Mar 24, 2017 | Strategy
I should have known better on a sunny day in Chicago on the Magnificant Mile. I know how retailers do it: they suck you in with air conditioning, new products, a half-off clearance sign and before you know it, you’ve parted with $300. Even as a retail and... 
by Delaney Consulting | Jan 31, 2014 | Operations, Strategy
Even the best retailers can find themselves in a cash crunch. Cash flow is the single biggest issue retailers face. Profitable companies can find themselves without access to liquid cash. As a retailer, getting your hands on cash and keeping cash flow moving through...