by Delaney Consulting | Jan 10, 2023 | Customer Service, Operations
Is a focus on omnichannel retailing taking away focus from Customer Service and the Lost Art of Conversation? While I will be at NRF next week to be dazzled with technology and retail innovation, I see a troubling trend in shopper experiences in our stores. In... 
by Delaney Consulting | Feb 24, 2020 | Managing
Welcoming a new hire with their own company swag and office necessities can set the right tone for a nervous worker on their first day of work. It is a great way to pump up company culture. No matter your budget, you can select some of these ideas to make someone feel... 
by Delaney Consulting | Jan 6, 2020 | News
MN Retailers Association sought out the best retail advice for 2020. Naturally, they turned to Delaney Consulting. (Headquartered in the Land of 10,000 Lakes.) Check out our advice. Love to hear if you agree with our laser focus on execution. 
by Delaney Consulting | Jun 21, 2019 | Managing, Operations
As a manager, you might think you are doing your job well when you delegate a task to an employee. Surely your staff member feels trusted and empowered when you ask them to take on an important assignment, right? Hang on. When you ask a team member to take... 
by Delaney Consulting | Jan 8, 2019 | Merchandising
If you are going to NRF 2019 trolling technology booths in search of an affordable solution that actually does what it claims to improve retail business can be a challenge. I have lost count of how many times I have spent early January in NYC at the Javits Center at...