by Delaney Consulting | Jun 21, 2019 | Managing, Operations
As a manager, you might think you are doing your job well when you delegate a task to an employee. Surely your staff member feels trusted and empowered when you ask them to take on an important assignment, right? Hang on. When you ask a team member to take...
by Delaney Consulting | Jan 8, 2019 | Merchandising
If you are going to NRF 2019 trolling technology booths in search of an affordable solution that actually does what it claims to improve retail business can be a challenge. I have lost count of how many times I have spent early January in NYC at the Javits Center at...
by Delaney Consulting | Jun 1, 2018 | Managing, Operations
I helped a friend with seminars to help folks find and land jobs. I have met a wide variety of people who are looking for work. Some are executives who need to sell the second Benz to make payments on the cabin. Others are passing up dental exams and fresh vegetables...
by Delaney Consulting | May 21, 2015 | Communication, Customer Service, Marketing
For a small business or retail store, “listening to customers” happens everyday. But as explored in the post “2 Reasons Why Store Managers Don’t Hear Their Customers” it may not be accurate. Truth is, there is real value in giving your customers multiple channels to...
by Delaney Consulting | May 18, 2015 | Communication, Managing
Net Promoter Scores (see our earlier post: Net Promoter – the Most Common Retail Listening Tool) are just the beginning to really understand the Voice of the Customer. There is a wonderful quote that “the plural of anecdote is not data.” Too often retailers and other...
