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    Customer Service & the Lost Art of Conversation

    Customer Service & the Lost Art of Conversation

    by Delaney Consulting | Jan 10, 2023 | Customer Service, Operations

    Is a focus on omnichannel retailing taking away focus from Customer Service and the Lost Art of Conversation? While I will be at NRF next week to be dazzled with technology and retail innovation, I see a troubling trend in shopper experiences in our stores. In...

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    Flora Delaney is a retail business expert with over 20 years of multi-channel, cross-functional experience. She and her team have consistently delivered strategic projects through merchandising insight, change leadership, process design, team mentorship, and IT partnership.