by Delaney Consulting | Jun 17, 2020 | Customer Service, Merchandising, Operations
The following is a lightly edited transcription from the May 14, 2020 live interview with Flora Delaney and Third Haus founders, Chris Walton and Anne Mezzenga. The full video interview is available here. Do you want to put a shirt on over your head if someone just... by Delaney Consulting | Jan 28, 2011 | Customer Service, Operations
Apparel retailers think of them as necessary evils: Fitting Rooms. Those space-wasting closets are empty half the time and filled with crumpled clothing the rest of the time. Yet, customers who use a fitting room are 71% more likely to purchase than those who browse...