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    Covid and Fitting Rooms – An Interview

    Covid and Fitting Rooms – An Interview

    by Delaney Consulting | Jun 17, 2020 | Customer Service, Merchandising, Operations

    The following is a lightly edited transcription from the May 14, 2020 live interview with Flora Delaney and Third Haus founders, Chris Walton and Anne Mezzenga. The full video interview is available here. Do you want to put a shirt on over your head if someone just...
    Covid and Fitting Rooms – An Interview

    What Makes a Good Fitting Room?

    by Delaney Consulting | Jan 28, 2011 | Customer Service, Operations

    Apparel retailers think of them as necessary evils: Fitting Rooms. Those space-wasting closets are empty half the time and filled with crumpled clothing the rest of the time. Yet, customers who use a fitting room are 71% more likely to purchase than those who browse...

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    Flora Delaney is a retail business expert with over 20 years of multi-channel, cross-functional experience. She and her team have consistently delivered strategic projects through merchandising insight, change leadership, process design, team mentorship, and IT partnership.