by Delaney Consulting | Dec 4, 2019 | Managing Projects
I recently read “RIP, RFP — This Is Not Your 1990s Vendor Selection Process” by Elaine Hutton, on the Forrester blog. First of all, she nailed it if you are doing RFP’s the old-fashioned way – meaning months and months to gather, process, score, evaluate and... 
by Delaney Consulting | Mar 14, 2019 | Customer Service
While all 7 Timeless Principles are critical, Customer Service may be the one that is the most fundamental requirement for a retailer’s longevity. Previously, I had written that “for retailers who struggle, customer service is almost always below... 
by Delaney Consulting | Jun 1, 2018 | Managing, Operations
You will change your approach to getting a job when you think about interviews from the hiring side. I helped a friend with seminars to help folks find and land jobs. I have met a wide variety of people who are looking for work. Some are executives who need to sell...