by Delaney Consulting | Jun 24, 2018 | Managing, Operations
In a competitive industry like ours, our people and staff are key to building sales and profitability. Any store that spends its time bringing new talent on board and initial training struggles to build strong relationships with customers or to become more efficient...
by Delaney Consulting | May 11, 2015 | Communication, Managing
For the store managers or associates who interact with customers all day long, the idea of having to listen to their customers seems redundant. After all, listening to customers is what they do for their entire shift. But actively engaging with customers and...
by Delaney Consulting | Feb 28, 2014 | Merchandising
Obsolete inventory ties up cash. It requires close monitoring to maintain the appropriate level of stock. For most retailers, poor buying decisions lead to poor cash flow. Review aging inventory. Reduce prices to sell slow-moving products and free up the cash to...
by Delaney Consulting | Feb 25, 2014 | Operations
Smart retailers know that managing accounts payable increases cash flow. (see Why Cash Flow is King in Retail.) They add simple terms to vendor contracts to improve profitability. Here are five simple and prudent ways retailers manage accounts payable more...
by Delaney Consulting | Feb 21, 2014 | Managing
A coach watches the store and gives feedback to employees at least once a shift – if not more often. A coach in a store will recognize when an employee is struggling and make adjustments. A coach analyzes interactions with customers to see if employees need more...
