by Delaney Consulting | May 18, 2018 | Customer Service, Merchandising, Operations, Strategy
Call it curbside delivery or Click & Collect, every grocer in America is looking for the capital to remodel its stores to build a staging area to support customers who want the convenience of ordering on line to pick up at the store. “a significant reduction...
by Delaney Consulting | Apr 13, 2018 | Merchandising
Airport retailing is one of the few bright lights in brick and mortar retailing. Every recent airport expansion includes expanded retail and restaurant space. Specialty retailers want to take advantage of a customer base that is literally locked in with money in their...
by Delaney Consulting | Apr 6, 2018 | Merchandising
Samples and subscription boxes are a key consumer trend around the globe. Sales come from curated subscription boxes and dollar or value shops inside mass retailers. Customers are increasingly attracted to the value of trying things in small, sample-sized portions....
by Delaney Consulting | Mar 16, 2018 | Merchandising
At the bustling corner of 2nd and Colorado in downtown Austin is the one-and-only brick and mortar location for online retailer ModCloth. Sold last March to Walmart, ModCloth is testing what a physical store could mean for an ecommerce pure play retailer. And the...
by Delaney Consulting | Aug 5, 2014 | Merchandising
For retailers who follow a structured category management review, the first step is category definition. The idea of defining a category each year may seem redundant year after year. But customers’ tastes and habits change. Trend reviews catch changing customer...
