by Delaney Consulting | Mar 6, 2019 | book, Customer Service, Managing, Marketing, Merchandising, Operations, Pricing, Strategy
There are the 7 timeless principles of retail. True for e-commerce sites and brick and mortar. True for the company trying to align 18,000 workers in the stores. Or the manager trying to get Sally to show up for her shift on time…It doesn’t matter if you put the key... 
by Delaney Consulting | Feb 19, 2019 | Merchandising, News
Bed Bath & Beyond is the stack it high merchandiser for household gadgets, home textiles and cookware. Shoppers need towels, a can opener, candles and bathmats. Now stores are getting a major facelift following the 2018 stockholders meeting. That is when CEO Steve... 
by Delaney Consulting | Feb 8, 2019 | book, Merchandising
Writing your first book is a daunting task. Not the hours at the keyboard. Not finding a publisher. What’s hard? Something To Say in a Loud World. What is so important in the world that people need to hear another voice? Why add to the racket of the information... 
by Delaney Consulting | May 18, 2018 | Customer Service, Merchandising, Operations, Strategy
Call it curbside delivery or Click & Collect, every grocer in America is looking for the capital to remodel its stores to build a staging area to support customers who want the convenience of ordering on line to pick up at the store. “a significant reduction... 
by Delaney Consulting | Apr 13, 2018 | Merchandising
Airport retailing is one of the few bright lights in brick and mortar retailing. Every recent airport expansion includes expanded retail and restaurant space. Specialty retailers want to take advantage of a customer base that is literally locked in with money in their...