by Delaney Consulting | May 18, 2018 | Customer Service, Merchandising, Operations, Strategy
Call it curbside delivery or Click & Collect, every grocer in America is looking for the capital to remodel its stores to build a staging area to support customers who want the convenience of ordering on line to pick up at the store. “a significant reduction...
by Delaney Consulting | May 18, 2015 | Communication, Managing
Net Promoter Scores (see our earlier post: Net Promoter – the Most Common Retail Listening Tool) are just the beginning to really understand the Voice of the Customer. There is a wonderful quote that “the plural of anecdote is not data.” Too often retailers and other...
by Delaney Consulting | Aug 5, 2014 | Merchandising
For retailers who follow a structured category management review, the first step is category definition. The idea of defining a category each year may seem redundant year after year. But customers’ tastes and habits change. Trend reviews catch changing customer...
by Delaney Consulting | Mar 14, 2014 | Merchandising
Most forward-thinking retailers use some form of category management to evaluate assortments, make sales and promotion plans and execute those plans to achieve sales. This cycle usually occurs once a year – but it can be more or less frequent depending on the...
by Delaney Consulting | Mar 11, 2014 | Merchandising
In a Pull retail inventory model, the stores can select which products and how much they will carry. This is typical in most co-op models (like True Value or independent grocers) or franchises like Hallmark stores. The store management selects among the breadth of...
