by Delaney Consulting | May 18, 2018 | Customer Service, Merchandising, Operations, Strategy
Call it curbside delivery or Click & Collect, every grocer in America is looking for the capital to remodel its stores to build a staging area to support customers who want the convenience of ordering on line to pick up at the store. “a significant reduction... 
by Delaney Consulting | May 18, 2015 | Communication, Customer Service, Managing, Marketing
Do you want to listen to customers? Net Promoter Scores (see our earlier post: Net Promoter – the Most Common Retail Listening Tool) are just the beginning. We can help you really understand the Voice of the Customer. There is a wonderful quote that “the plural of... 
by Delaney Consulting | Aug 5, 2014 | Merchandising
Category definition is the first step in astructured category management review for retailers. The idea of defining a category each year may seem redundant. But customers’ tastes and habits change. Trend reviews identify changing customer behavior. Then you can... 
by Delaney Consulting | Mar 14, 2014 | Merchandising
Most forward-thinking retailers use some form of category management to evaluate assortments, make sales and promotion plans and execute those plans to achieve sales. This cycle usually occurs once a year – but it can be more or less frequent depending on the... 
by Delaney Consulting | Mar 11, 2014 | Merchandising, Operations
In a Pull retail inventory model, the stores select which products and how much they will carry. They place their replenishment orders. This is typical in co-op models (like True Value or independent grocers.) Or in franchises like Hallmark stores. How it works....