by Delaney Consulting | Feb 22, 2023 | Merchandising, Operations, Strategy
The glittering goal of store-specific assortments and planograms beckon retailers and I wonder: can retailers over-optimize? When I see retail technology roadmaps and capacity planning, there seems to be a real danger that the corporate office may be equipping itself... 
by Delaney Consulting | Jan 3, 2023 | Marketing, Merchandising
I continue to rail against visual clutter – especially with signs in stores. On the whole, I see how complicated retailers love to make this very simple industry. Customers come into stores to (1) find what they are looking for; (2) be pleasantly surprised to... 
by Delaney Consulting | Aug 23, 2022 | Customer Service, Managing, Merchandising, Operations
If you read your fair share of retail blog posts, you know they all start out the same: post-covid, professional shoppers, omnichannel shopping, new shopper expectations, supply chain…all of the buzz words. In this post, I want to focus on how Space Planning... 
by Delaney Consulting | Jun 25, 2020 | Merchandising, News, Operations
The following is a lightly edited transcription from the May 14, 2020 live interview with Flora Delaney and Third Haus founders, Chris Walton and Anne Mezzenga. The full video interview is available here. FLORA: I am focused on how Covid changes retail space... 
by Delaney Consulting | Jun 21, 2019 | Managing, Operations
As a manager, you might think you are doing your job well when you delegate a task to an employee. Surely your staff member feels trusted and empowered when you ask them to take on an important assignment, right? Hang on. When you ask a team member to take...