by Delaney Consulting | Jan 3, 2023 | Marketing, Merchandising
I continue to rail against visual clutter – especially with signs in stores. On the whole, I see how complicated retailers love to make this very simple industry. Customers come into stores to (1) find what they are looking for; (2) be pleasantly surprised to... 
by Delaney Consulting | Aug 23, 2022 | Customer Service, Managing, Merchandising, Operations
If you read your fair share of retail blog posts, you know they all start out the same: post-covid, professional shoppers, omnichannel shopping, new shopper expectations, supply chain…all of the buzz words. In this post, I want to focus on how Space Planning... 
by Delaney Consulting | Jun 25, 2020 | Merchandising, News, Operations
The following is a lightly edited transcription from the May 14, 2020 live interview with Flora Delaney and Third Haus founders, Chris Walton and Anne Mezzenga. The full video interview is available here. FLORA: I am focused on how Covid changes retail space... 
by Delaney Consulting | Jun 21, 2019 | Managing, Operations
As a manager, you might think you are doing your job well when you delegate a task to an employee. Surely your staff member feels trusted and empowered when you ask them to take on an important assignment, right? Hang on. When you ask a team member to take... 
by Delaney Consulting | Mar 6, 2019 | book, Customer Service, Managing, Marketing, Merchandising, Operations, Pricing, Strategy
There are the 7 timeless principles of retail. True for e-commerce sites and brick and mortar. True for the company trying to align 18,000 workers in the stores. Or the manager trying to get Sally to show up for her shift on time…It doesn’t matter if you put the key...