by Delaney Consulting | Jun 24, 2018 | Managing, Operations
In a competitive industry like ours, our people and staff are key to building sales and profitability. Any store that spends its time bringing new talent on board and initial training struggles to build strong relationships with customers or to become more efficient...
by Delaney Consulting | May 18, 2018 | Customer Service, Merchandising, Operations, Strategy
Call it curbside delivery or Click & Collect, every grocer in America is looking for the capital to remodel its stores to build a staging area to support customers who want the convenience of ordering on line to pick up at the store. “a significant...
by Delaney Consulting | May 18, 2015 | Communication, Managing
Net Promoter Scores (see our earlier post: Net Promoter – the Most Common Retail Listening Tool) are just the beginning to really understand the Voice of the Customer. There is a wonderful quote that “the plural of anecdote is not data.” Too often retailers and other...
by Delaney Consulting | Mar 11, 2014 | Merchandising
In a Pull retail inventory model, the stores can select which products and how much they will carry. This is typical in most co-op models (like True Value or independent grocers) or franchises like Hallmark stores. The store management selects among the breadth of...
by Delaney Consulting | Mar 7, 2014 | Merchandising
In a “Push” retail inventory model, products are selected by buyers, a forecast is developed for anticipated sales, products are sent to the stores to supply that forecasted demand and if the products are replenished, they are replenished from headquarters...
