by Delaney Consulting | Mar 6, 2019 | book, Customer Service, Managing, Marketing, Merchandising, Operations, Pricing, Strategy
There are the 7 timeless principles of retail. True for e-commerce sites and brick and mortar. True for the company trying to align 18,000 workers in the stores. Or the manager trying to get Sally to show up for her shift on time…It doesn’t matter if you put the key... 
by Delaney Consulting | Jun 24, 2018 | Managing, Operations
In a competitive industry like ours, our people and staff are key to building sales and profitability. Any store that spends its time bringing new talent on board and initial training struggles to build strong relationships with customers or to become more efficient... 
by Delaney Consulting | May 18, 2018 | Customer Service, Merchandising, Operations, Strategy
Call it curbside delivery or Click & Collect, every grocer in America is looking for the capital to remodel its stores to build a staging area to support customers who want the convenience of ordering on line to pick up at the store. “a significant reduction... 
by Delaney Consulting | May 18, 2015 | Communication, Customer Service, Managing, Marketing
Do you want to listen to customers? Net Promoter Scores (see our earlier post: Net Promoter – the Most Common Retail Listening Tool) are just the beginning. We can help you really understand the Voice of the Customer. There is a wonderful quote that “the plural of... 
by Delaney Consulting | Mar 11, 2014 | Merchandising, Operations
In a Pull retail inventory model, the stores select which products and how much they will carry. They place their replenishment orders. This is typical in co-op models (like True Value or independent grocers.) Or in franchises like Hallmark stores. How it works....