by Delaney Consulting | Feb 21, 2014 | Managing
When you coach a store team, you build players who can self-correct. A coach watches the store and gives feedback to employees at least once a shift – if not more often. First, a coach in a store will recognize when an employee is struggling and make adjustments.... 
by Delaney Consulting | Feb 18, 2014 | Managing
There is a reason winning sport teams have Coaches, Managers and Team Captains. They have different roles. Coaches strategize, plan, make calls within the game and encourage their teams. Coaches hold the highly-paid talent accountable and set high expectations. ... 
by Delaney Consulting | Feb 4, 2014 | Operations
To keep receivables as liquid as possible, encourage cash, credit and debit card transactions whenever possible. Keep business accounts on a short payables schedule and monitor accounts receivables to keep customers on schedule. Offer longer terms (60... 
by Delaney Consulting | Sep 17, 2013 | Managing, Operations
Prior to publishing a schedule, review upcoming promotions, inventory tasks, changes to delivery schedules or other store events that could change your staffing needs. Always make servicing customers the priority and make decisions in favor of over-serving rather... 
by Delaney Consulting | Sep 10, 2013 | Managing, Operations
You Need: Flexibility. They Need: Predictability. It is a balancing act to keep a store operating efficiently and employees satisfied with store staff schedules. Good practices are to: 1) Always post hours and schedules at the same time. Whether monthly or...