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    Knowledge Transfer in a Post-Pandemic Retailer

    Knowledge Transfer in a Post-Pandemic Retailer

    by Delaney Consulting | Apr 25, 2022 | Managing, Managing Projects

    If you work on transformational retail initiatives, this truth is too real. In any initiative that extends beyond 12 months, key team members will leave. Heck, even if the initiative is less than 12 months. Those key team members might be project managers, IT leads,...
    Customer Service: First Among Equals

    Customer Service: First Among Equals

    by Delaney Consulting | Mar 14, 2019 | Customer Service

    While all 7 Timeless Principles are critical, Customer Service may be the one that is the most fundamental requirement for a retailer’s longevity. Previously, I had written that “for retailers who struggle, customer service is almost always below...

    Recent Posts

    • Can Retailers Over-Optimize?
    • How is it going with your Promotions?
    • Customer Service & the Lost Art of Conversation

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    • Assortment
    • Category Management
    • Clustering
    • Marketing & Promotion
    • Merchandising Execution
    • New Business Launches
    • Presentation
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    • Space Management

    Flora Delaney is a retail business expert with over 20 years of multi-channel, cross-functional experience. She and her team have consistently delivered strategic projects through merchandising insight, change leadership, process design, team mentorship, and IT partnership.