by Delaney Consulting | Apr 25, 2022 | Managing, Managing Projects
If you work on transformational retail initiatives, this truth is too real. In any initiative that extends beyond 12 months, key team members will leave. Heck, even if the initiative is less than 12 months. Those key team members might be project managers, IT leads,... 
by Delaney Consulting | Mar 14, 2019 | Customer Service
While all 7 Timeless Principles are critical, Customer Service may be the one that is the most fundamental requirement for a retailer’s longevity. Previously, I had written that “for retailers who struggle, customer service is almost always below...